Политика конфиденциальности

Processing your order

When you place an order with us, we ask for your personal data such as your email address and IP address. To complete your order, we receive information about your payment from your bank or credit card company based on the details you provide. We need this information because we are entering into an agreement with you. We retain this data for two years after the conclusion of your order and for seven years thereafter, as required by law.

Your order for a paid service plan

You have selected a paid plan. For payment, we use your personal data, such as payment details, email address, as well as IP address. We need them to conclude a contract with you. We retain this data for two years after you cancel your subscription and seven years after that, as required by law.

 

Your account

To order a product with us, you need to register first by submitting your email. An account will subsequently be set up and you can login with your email address and a self-chosen password. From that moment on you are considered one of our customers (this is also relevant for the newsletter). We use your email address and your IP address in order to create an account. We need these details because we are (preparing to) enter into an agreement with you. We keep this information up to two years after you have cancelled your subscription and for seven years after, which is statutory by law.

With your account you gain access to our dashboard, a content management system where you can install, implement and change data and control your products. We are keeping track of the changes you have implemented for reasons of proof, only with your permission. We do this based on the agreement we have entered into with you. We store this information so you do not need to enter the same information every time you login and we can contact you when necessary. You can amend your information through the dashboard at any time. We keep this information up to two years after you have cancelled your subscription and for seven years after, which is statutory by law.

 

Location data

Based on your IP address automatically detect your location. This information is supplied by Maxmind and is linked to a payment/request. In combination with the provided name and address and payment details this is solely used for preventing abuse of our services. In other words, to prevent fraud.

 

Distribution to other companies or institutions

We only supply your details to other companies or institutions when utterly necessary, or when it is statutory by law (for example, if the police demand it for an investigation when a crime is suspected). In order to provide the best service possible, we use external partners. It is possible that these partners receive your data from us.

• PayPal - For processing PayPal transactions. We do not share your personal data, solely payment details and language preference.
• ABN AMRO - Processing all iDEAL transactions. We do not share your personal data, solely your payment details.
• Maxmind - For risk analysis and anti-fraud. We share your IP address, method of payment, the amount paid and your email address as well as your name and address details.

 

Cookies

The uClew website also uses cookies. The purpose of these cookies is to make your visit to the uClew website as pleasant as possible and to provide uClew with information that can be used for future optimizations. You can find all information regarding the cookies on our website on our cookie page. You can also modify previously stored cookie settings here. We do not store any data in the cookies that can be directly linked to a customer or visitor. You can disable the placement of cookies via your browser, or via the cookie banner, but some parts of our website will then no longer work properly.

Our website uses different types of cookies which all fall within the following categories:

• Strictly necessary cookies
  These cookies are necessary for the proper functioning of the website and cannot be disabled.
  
• Preference cookies
  These cookies enable the website to remember information that affects the behaviour and design of the website.
  
• Statistical cookies
  These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
  
• Targeting cookies
  These cookies are used for targeting purposes. They can be used to build a profile of interests of website visitors, so that relevant advertisements can be shown. They do not store directly identifiable personal information.  
  

Security

Security of personal data is of great importance to us. To protect your privacy, we are taking the following measures:

• Access to personal data is shielded by email address and password, in addition two factor authentication by means of using a login token can be installed by yourself.
• We take physical measures such as locks and safes for protection of access to the systems where personal data is stored.
• We make use of secured connection (Secure Sockets Layer or SSL), which shields all information between you and our website when you are entering your personal data.
• We have been awarded certificates for ISO/IEC 27001:2013, ISO/IEC 9001:2015, NEN 7510:2011 and ISAE 3402 Type I.

 

Data Protection Officer

We have appointed a Data Protection Officer. This person is responsible for all privacy related matters in our organization. In case of requests or queries our Data Protection Officer can be reached by email on [email protected].

 Access, modify or delete your data

For queries regarding our Privacy Statement or questions about access or modifications (or deleting) your personal data you can always contact us through our regular channels. You can also send us a request to view, modify or delete the stored data. You can also request a data export for all data we use with your permission or your motivation why you would like us to limit processing your personal data. To prevent abuse, we could ask you to send us means of identification. If it concerns viewing personal data linked to a cookie, please also forward a copy of the cookie in question with the request. You can find these in your browser settings. In case these details we have are not correct, you can request to modify them or have them removed.

 

Submitting a complaint

Of course we would like to assist you if you have a complaint about processing your personal data. Nevertheless, if the solution offered is not to your satisfaction, you are entitled by law to submit a complaint to the Privacy supervisor being the Data Protection Authority. You can contact the Data Protection Authority directly.

Amendments to our Privacy Statement

If a change to this privacy document is required, then we will amend our policy and keep you updated on the changes. On our website you will always find the most recent version with the placement data at the top of this page.